I will spoil your party anyway

or how to deal with negative reviews on the internet.

❌ Method 1. Delete it!

And what to do if the vote is not on my website and not in my social networks and I cannot delete it at all? Then

? Method 2. Reply it!

Well. But what shall I reply, there’s no word true, it was certainly made by my competitors.

✅ Possible reply 1. Thank you for your review.

✅ Possible reply 2. We are very sorry about that.

✅ Possible reply 3. Is there something, we can do, to do this situation better?/How we can help?

No, I will not reply this way! They are wrong and I am right!

? Well. Let´s imagine… You are walking through a shopping mall and see a seller disputing loudly to his customer who’s right. Are you very excited to approach this seller? Or you are rather going to another one?

☝? We reply more to our new, potential customers and less to the person, who originally submitted this comment. We show our best and how our customer care works in practice.

? Method 3. Just leave it that way and ignore it.

Yes, but do not forget, that your potential customers may stumble upon this review and build their opinion. Therefore, it is recommended to reply, first of all, to show, that you are there as a provider, are helpful and take care of customers’ problems.

❓And how do you deal with negative reviews? Please, reply in comments.